We are SendForce Logistics Limited (hereinafter sometimes referred to as the “Company”. We are committed to protecting your personal data and to respecting your privacy. The collection and use of personal data is in line with our commitment to protect your personal information, and subject to the provisions of the Data Protection Act 2023 and all relevant data protection laws and regulations that may be issued by the Nigerian Data Protection Commission (hereinafter referred to as the “Commission”) or any other relevant agency on the protection of natural persons with regard to the processing of personal data by the Company within the jurisdiction of the user.
This Privacy Policy describes how and why we collect your personal data and explains what we do with it. It also describes our technical and organizational measures to preserve the integrity of your personal data, and the rights you have regarding your personal data. You can also find information on how to contact us or the Commission regarding any concerns you may have about your rights.
The Company collects personal data of all legal persons, which include natural and artificial entities. To serve you better, we must receive or collect relevant and important information that helps us operate, provide, improve, understand, customize, support and communicate our services when you access our website. We collect contact information to also communicate our new services and updates on policies and operation services. For our corporate clients, we collect your company identification or registration number for the sole purpose of verifying your business registration.
In the event that you elect to register or log in to our Web page using your social media account, we may have access to certain information about you. In such instances, we may also receive certain profile information about you from your social media provider, which may vary but may likely include your name, email address, friends list, and profile picture, as well as other information you have chosen to make public on the said social media platform.
We understand that we can only build your trust by being transparent about our data collection and processing framework. Understanding our data privacy policy reassures you that interaction with us through our web page remains secured, confidential and uncompromised. Subject to the Laws of Nigeria on the protection of personal data and in line with our unqualified respect for the privacy of your data; your fundamental right to privacy and dignity of person, and our transparency policy, the purposes of collecting and processing of your data shall be made clear and accessible before you share with us and at all times afterwards.
While your data is processed manually by the Company, an automated decision-making system is integrated into the website as well as the mechanics and scope of its operation. It may utilize automated or algorithmic data processing in the future; and may process your personal data through its servers located outside Nigeria. Through our website, we collect and process your personal data (which may include your name, mobile number, email address) to:
A. Technical and Organisational Measures:
The Company’s security architecture integrates data protection safeguards in the entire information systems and other technology used to process your data. We shall appropriate actions to address online security, risk of data loss, alteration of data or unauthorized access, and maintain the confidentiality and integrity of data taking into consideration the risk presented by the processing and the nature of the personal data collected. We shall also utilize a database backup system that runs at intervals to ensure that your data is not lost, corrupted, or unnecessarily interfered with. In the event of a likely security risk to your personal data, we shall conduct a preliminary impact assessment to identify such risks and integrate technical measures that will ameliorate the security of your personal data.
In addition, the access and use of all personal data shall be restricted to authorized employees and all affiliated third parties who require such information for the sole purpose of carrying out their day-to-day activities. Such persons or corporate bodies are obliged to comply with our confidentiality policies.
B. Duration of Data Retention:
Our Staff - Your user account shall remain active throughout your employment with us and your personal data is therefore retained. However, you can, at any time, request that the Company terminates your account. In this case, your user account and all associated data shall be retained for record purposes only for a period not less than 5 years from the date the account is closed.
Our Clients - Your user account shall remain active and your personal data is therefore retained except where:
PROVIDED that your user account and all associated data shall be retained for record purposes only for a period not less than 5 years from the date the said account becomes inactive or closed.
While processing your personal data, we recognize your rights as follows:
A. Best Practices - We shall utilize best practices and all reasonable measures to ensure the security and privacy of all your personal data. Thus, we shall not be liable in the event that such personal data is disclosed or revealed to a third party in circumstances which are beyond the scope of our ability.
B. Assignment, Change of control and Transfer - In the event that we are involved in a merger, acquisition, restructuring, bankruptcy, or sale of all or some of our assets, we will share your information with the successor entities or new owners in connection with the transaction in accordance with applicable data protection laws.
C. Third-Party - Our website may contain links to third-party websites, services and applications. This inclusion does not imply an endorsement by us neither do we guarantee the safety and privacy of data you provide to any third parties. Thus -
Our website uses small text file called cookies to make our website work better and afford you a better browsing experience. Every time you visit the Company’s websites, you will be prompted to accept or refuse these cookies. In the event that you accept them, we may place small data files or cookies on your device. This helps the website to remember you and save you from the time and effort of re-entering your details every time you visit our website.
You can manage cookies on our website by -
We are likely to update our data privacy policy from time to time to guarantee the security of your data, protect your interest and freedom, and comply with any legal directive. Please do review our policy from time to time.
If you would like to exercise your rights under the Nigerian Data Protection Act or if you have comments, questions or concerns, or if you would like to submit a complaint regarding the collection and use of your personal data, please feel free to contact the Company via info@sendforceng.com
The Commission acts as an independent supervisory authority ensuring that all data controllers and processors respect all users’ right to privacy when processing their personal data.